Independent study shows firms’ customer experience tops in industry across all lines of business
Ridgeland, Miss., (March 21, 2019) – C Spire, which competes against some of the largest companies and top brands in the world as a customer-centric champion, has the most satisfied customers in the nation across its wireless, consumer broadband and business information technology subsidiaries, according to study results released today.
A recent independent study1 found that C Spire customers are far more likely to recommend the brand to friends, family and colleagues across all its lines of business because of the technology and telecommunications services firm’s legendary, world-class customer service.
“As a company that gets its inspiration from our customers, we appreciate the loyalty and the recognition for our efforts,” said C Spire CEO Hu Meena. “This proves that you can be successful when you deliver great products and customer service and are laser-focused about being easy and simple to do business with.”
Meena said C Spire’s Net Promoter Score, a customer loyalty metric that measures a consumer’s satisfaction with a company’s products and services and their willingness to recommend brands to friends, family and colleagues, is much higher than its major rivals in the wireless, broadband and managed information technology products and service categories.
C Spire topped Comcast (ISPs and cable TV), Verizon and AT&T (wireless) on overall customer experience and NPS scores – an accomplishment the firm attributes to its “customer-inspired” focus and its above and beyond “business as usual” approach.
C Spire’s wireless subsidiary scored an overall 57 on its Net Promoter Score, double the industry average and making its customers 158 percent more likely to recommend the provider to other consumers, unlike dramatically lower results for major competitors like AT&T and Verizon. “At C Spire, it’s all about the customer,” said Brian Caraway, general manager of the company’s wireless unit, which has been a mobile industry trailblazer. “We are tightly focused on anticipating and meeting customer needs, creating a world-class experience and going above and beyond for each and every individual.”
C Spire’s Home Services unit, which launched one of the nation’s first Gigabit speed residential fiber efforts in 2013, finished with a whopping 69 NPS, well above the ISP and cable TV industry average of 0 and making the subsidiary’s consumers 69 times more likely to recommend the company to others over competitors like Comcast, DirecTV and Dish TV.
“We work hard to understand the needs of our customers and provide quality and high value broadband products and services that help them be successful and improve their quality of life,” said Ashley Phillips, general manager of C Spire Home Services. “This level of customer satisfaction can only be achieved and sustained with dedicated employees who are inspired every day to put our customers at the center of everything they do.”
C Spire TV, honored by the cable TV industry in 2017 as the best television technology product in the U.S., delivers advanced cable TV features that consumers love in convenient and simple apps that are designed to run on popular streaming devices like Amazon Fire TV, Android TV and Apple TV – eliminating the need to outfit every TV in the home with a set top box and saving several hundred dollars a year in rental fees.
C Spire Business, with a 57 NPS rating that makes customers 138 percent more likely to recommend them to others, is the industry’s first full-stack managed information technology solutions provider, but customers can count on far more than just gaining access to the latest and greatest technology, according to Don Monistere, general manager of C Spire Business.
“Our loyal customers know that exceptional customer service is part of our company DNA. We deliver it all the time because that’s one of our key differentiators,” Monistere added. “That’s why we have a team full of professionals with strong interpersonal skills and technical abilities. Because when customers are happy, we’re happy.”
C Spire Business offers advanced connectivity, cloud, software, hardware, communications, professional services, cybersecurity, business continuity and technology support in a single, seamless, managed IT solution portfolio.
To learn more or order wireless, broadband or managed IT products and services from C Spire, visit www.cspire.com and click on the respective tabs for each business unit.
1 Results based on comparison of C Spire Net Promoter Score (NPS) survey results with Temkin Group Third Quarter 2018 survey and CustomerGauge 2018 NPS and Customer Experience report.
About C Spire
C Spire is a leading technology and telecommunications services company that provides consumers, businesses and government agencies fiber-based ultra-fast internet access, live streaming TV, digital phone service, world-class, customer-inspired wireless communications and a full suite of dedicated internet, wireless IP Voice, data, cloud and managed IT services. The company is committed to preparing its communities for a better future through teaching and technology via its C Spire Tech Movement initiative. This news release and other announcements are available at www.cspire.com/news. For more information about C Spire, visit www.cspire.com or follow us on Facebook at www.facebook.com/cspire or Twitter at www.twitter.com/cspire.
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