Our Response to COVID-19

Ridgeland, Miss. - (March 12, 2020) –

At C Spire, commitment to our customers and communities isn’t something that we switch on and off. It’s at the core of who we are, every day. Especially in difficult times, we move fast and stay focused both on serving our customers and on the health and safety of our team members.

In short, that’s our response to COVID-19, commonly called the novel Coronavirus.

Because we know our communities rely on us for fast, reliable services, we put in the work to build and maintain reliable wireless and fiber networks, keeping you connected. We’re proactively monitoring our services 24/7 to ensure we meet our standards of excellence.

We’re also taking precautions to provide a safe, healthy environment, in our retail stores, corporate offices, call centers and field operations. That means actions such as:

• Regularly disinfecting and wiping down all work areas
• Requiring all team members to frequently wash their hands and use hand sanitizer
• Avoiding contact with those who may be sick
• Equipping team members to work from home
• Avoiding travel to high-risk areas
• Encouraging video chats rather than in-person meetings with outside vendors

As part of our commitment to you, we also have a wealth of resources to help you take care of all your C Spire needs without leaving home. You can easily manage your accounts, pay bills and more through the My C Spire app. As an alternative to visiting a store, you can shop online at cspire.com, with free next-day shipping in most cases, and chat with a customer service representative if you have any questions.

We have a proven history of providing for our customers in times of disruption. We’ll continue to offer relevant updates as circumstances change, but know that C Spire is at the ready to serve you.

For more information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.