Squirrels chew up the fiber wiring in your walls.
plan features
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Replacement & repair for in-home C Spire wiring and equipment.
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Diagnosis of problems connecting personal equipment to C Spire Fiber.
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On-site education about your C Spire Fiber services.
when fiber protection is a lifesaver
Your fiber line gets cut while planting in the yard.
Your pet knocks over the modem, and now it won’t work.
Mom has trouble getting her iPad to connect to WiFi.
frequently asked questions
What does the Fiber Protection Plan include?
Here’s a look at what is covered with our Fiber Protection Plan.
Cut Fiber Lines
- Covers all charges for repairing cut fiber on your property
- Normally costs more than $300 to repair
Inside Wiring
- Diagnostics to determine the source of problems
- Connected and previously working inside wire and wall jacks.
- C Spire installed wiring and wall jacks.
C Spire Home Equipment
- Diagnostics to determine the source of the problem.
- Repair and/or replacement of any C Spire provided equipment including:
- Residential Gateway (RG)
- Network switch/hub
- WiFi router/extender
- Mesh WIFI system
- TV set top box
- Optical Network Terminal (ONT)
- Home phone battery backup
In-Home Assessment
- In-home assessments from C Spire Fiber technician for the following:
- Performing the diagnostics or repairs listed above
- Customer education about C Spire Fiber products and services
- Connecting customer-owned devices to C Spire network (excludes smart home devices and game systems)
- Installation and setup of C Spire TV on supported customer-owned streaming media devices and smart TVs
- C Spire TV remote pairing and programming
- Technician visits can be scheduled as needed through the My C Spire app or cspire.com/homesupport
What is not included with the Fiber Protection Plan?
Here are examples of services that the Fiber Protection Plan does not cover. This is not a complete list but can provide a good indication of what types of service are not included.
Ad Hoc Tech Support
- General diagnostics and troubleshooting of equipment not provided by C Spire, except in the case of network connectivity to a C Spire Fiber network
- Deliberate or negligent damage to C Spire equipment and wiring
- Damage to any non-C Spire equipment and wiring from lightning, fire or other acts of God
Home Entertainment Equipment
- Installation/mounting of TVs, soundbars, speakers or related devices
Smart Home & Smart Security Devices
- Installation/setup of customer-owned smart home devices (smart speakers, lighting, thermostats, cameras, doorbells, locks, motion detectors, plugs, switches or related devices)
Computer Peripherals
- Installation of computer peripheral devices (printers, webcams, external storage devices, keyboards or related devices)
